The hotel offers amenities for your comfortable stay and unforgettable experiences
Effortless Check-in
“The check-in process was seamless and quick, allowing us to settle in without any stress.” view full review
Breakfast Bliss
“The breakfast spread was simply delightful, especially the freshly cooked eggs Benedict, which stole the show.” view full review
Perfectly Comfy Bed
“The bed in our room was incredibly comfortable, ensuring a restful night's sleep throughout our stay.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Spa & Leisure
Spa & wellness centre
Back massage
Head massage
Full body massage
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Quayside,
Newcastle upon Tyne,
United Kingdom,
NE1 3DX,
Tyne and Wear
Map view
street view
Quayside,
Newcastle upon Tyne,
United Kingdom,
NE1 3DX,
Tyne and Wear
City landmarks
Bridge
Gateshead Millenium Bridge
1.0
km
Night club
Newcastle Castle
820 m
Bridge
The Tyne Bridge
930 m
Gallery
The Biscuit Factory
890 m
Museum
The Great North Museum
1.7
km
Museum
Life Science Centre
1.6
km
Bridge
High Level Bridge
670 m
Museum
Victoria Tunnel
910 m
Museum
Discovery Museum
1.8
km
Church
Saint Nicholas Cathedral
820 m
Market
Grainger Market
1.1
km
St Nicholas Square
Newcastle Cathedral
820 m
Cinema
Tyneside Cinema
700 m
Grainger Street Newcastle city centre
Grainger Town
1.1
km
Square
The Blue Carpet
900 m
Bessie Surtees House 41-44 Sandhill Quayside
Historic England
620 m
Mall
Eldon Square
1.3
km
Monument
Grey's Monument
1.1
km
Grey Street
780 m
Gallery
Laing Art Gallery
940 m
Stadium
St James' Park
1.8
km
Church
Cathedral Church of St Mary
1.4
km
Museum
Seven Stories
900 m
Shopping Area
Central Arcade Newcastle
1.1
km
Nearby
Market
The Quayside
370 m
Gallery
Baltic Centre for Contemporary Art
430 m
Museum
Holy Jesus Hospital
470 m
Bridge
Swing Bridge
590 m
Museum
St Mary's Heritage Centre
460 m
Gallery
Side Photographic Gallery
520 m
Restaurants
Pitcher & Piano
190 m
108 Quayside
Aneesa's Buffet Restaurant
160 m
Forster Street The Quayside
Tomahawk Steakhouse Newcastle
160 m
95 Quayside
BALTIC Kitchen
270 m
Gateshead Quays South Shore Road
The Broad Chare
300 m
25 Broad Chare Quayside
The Head of Steam Quayside
310 m
11-17 Broad Chare Quayside
Piccolinos
400 m
Stockbridge House Stockbridge Trinity Gardens
St Vincent
330 m
29 Broad Chare
The Sir Michael Straker Cafe at Sage Gateshead
560 m
St. Marys Square
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
great view
friendly staff
noisy location
high pricing
7.8/10
Very good
Rooms
7.6
Location
8.9
Service
8.9
Dining
6.8
Guest reviews
7.8/10
based on 9 reviews
4.5/5
based on 4140 reviews
8.5
8.5/10 based on 4702 reviews
#4 of 91 hotels in Newcastle upon Tyne based on Tripadvisor
Norman
United States,
February
2024
7.8/10
I had a mixed experience at this hotel. The rooms were clean and comfortable, offering a fantastic view of the Millenium Bridge, but I found the pricing a bit on the high side. The service was great, with friendly and attentive staff, although the noise from the nearby car park was a drawback. The location was convenient, close to the city and various restaurants, but service speed could be improved. Dining was enjoyable overall, with excellent service, but with some delays. Considering exploring other options next time.
Rooms
7.0
The rooms were clean and comfortable with a fantastic view of the Millenium Bridge.
Service
9.0
The service was excellent with very friendly and attentive staff.
Location
8.0
The location was convenient, close to the city and near several restaurants.
Dining
8.0
Dining was great overall with very helpful staff, but service was slow at times.
Facilities
7.0
Facilities were satisfactory but noisy due to the nearby car park.
great view
noisy location
Scott
United States,
January
2024
7.6/10
My stay at the hotel was overall pleasant. The location was fantastic, offering stunning views of the Jubilee Bridge and the quayside. The room was cozy, but the lack of proper lighting and some dust accumulation made it less inviting. The service was top-notch, with friendly staff always ready to assist. However, the dining experience didn't meet expectations, with undercooked food and limited options. Despite some flaws, the hotel's prime location and excellent service made it a memorable stay.
Rooms
7.0
The room had a captivating view of the Jubilee Bridge and the quayside, but the lighting was insufficient for tasks like applying makeup. There was noticeable dust in the room, and the window didn't close properly, letting in freezing air.
Service
9.0
The staff across the road were incredibly helpful and accommodating, making my stay pleasant and hassle-free.
Location
10.0
The hotel's location was exceptional, offering fantastic views of the Millennium Bridge and easy access to the city center, the Sage, and the Baltic centre.
Dining
5.0
The breakfast room provided a pleasant ambiance, but the food quality was subpar, with undercooked items and limited toast options.
Facilities
7.0
The hotel has essential facilities, including a restaurant and bar on-site, but the dining experience could be improved.
John
United Kingdom,
January
2024
7.4/10
The hotel offers a nice view of the Millennium Bridge, with spacious rooms that were a bit grubby, but still comfortable. The service was amazing, especially with the staff going above and beyond to send back a charger. The location is fabulous, perfect for a fun weekend in Newcastle, but the dining options were limited. Overall, a great stay with some small areas for improvement.
Rooms
7.0
The rooms had a wonderful view of the Millennium Bridge, they were big but a bit grubby.
Service
9.0
The service was amazing, with staff who went above-and-beyond to send back a charger.
Location
8.0
The location is fabulous, great for exploring Newcastle and with plenty of bars and restaurants nearby.
Dining
6.0
The dining options were limited, but the experience was nice overall.
Facilities
7.0
The hotel had some good facilities, but there were limited dining options.
Judith
United States,
September
2023
7.6/10
The hotel’s location right next to the Millennium Bridge and overlooking the river and Sage building is a highlight. The rooms were lovely, clean, and spacious, although some felt a bit tired and claustrophobic for the price paid. Service was exceptional, with attentive staff going above and beyond, although some reported they were friendly yet inexperienced. Overall, a great central location with friendly service, but room for improvement in rooms and dining.
Rooms
8.0
The rooms were lovely, clean, and very spacious.
Service
8.0
The staff went above and beyond, although some were reported as friendly but inexperienced.
Location
9.0
The hotel is located right in the center of town next to the Millennium Bridge, offering great amenities outside.
Dining
6.0
Facilities
7.0
The facilities provided were satisfying overall.
Peter
United Kingdom,
August
2023
8.6/10
The hotel offers a well-proportioned, comfortable room equipped with essentials like a mini-bar, safe, and iron. However, the room configuration with the bathroom taking up half of the space can make it feel a bit cramped. The service is attentive and welcoming, with special arrangements available for occasions like a wedding anniversary. The location is superb, with stunning views, easy access to the river, and nearby attractions. Overall, a clean and comfortable stay with friendly staff and notable amenities.
Rooms
8.0
The room provided was very well proportioned, comfortable, and equipped with necessary amenities.
Service
9.0
The service received during our stay was very helpful and welcoming, especially for our special occasion.
Location
9.0
The hotel's location is terrific, offering stunning views and easy access to the river and nearby attractions.
Dining
8.0
The dining experience was amazing with a variety of delicious options.
Facilities
9.0
The hotel facilities were well-kept and offered everything needed for a comfortable stay.
Sid
United Kingdom,
August
2023
7.4/10
I found the hotel to be very modern and well-equipped, and overall, the stay was pleasant. The room was nice, with friendly massage girls, but I did expect a bit more considering the price paid.
Rooms
7.0
The room was modern and well-equipped, with friendly massage girls.
Service
9.0
The service was excellent, and the staff were friendly, efficient, and accommodating.
Location
8.0
The location was fantastic, right on the quayside with plenty of bars and restaurants around. Great value for the prime spot.
Dining
6.0
Facilities
7.0
The facilities were adequate, but some areas needed attention to maintain cleanliness and eliminate odors.
friendly staff
high tariff
David
United Kingdom,
July
2023
8.6/10
I had a fantastic stay at the hotel! The rooms were clean, spacious, and incredibly quiet, directly overlooking the Millenium Bridge. The service was top-notch, with friendly and attentive staff always ready to help. The location was perfect, close to the city center and By The River Brew Co for great craft beer sessions. The dining experience was good overall, although some cooked options were not as warm as expected. Overall, a great value for the money with wonderful amenities.
Rooms
9.0
The room I stayed in was tidy, enormous, and quiet, with a direct view of the Millenium Bridge.
Service
9.0
The service at the hotel was exceptional, with friendly and attentive staff who went out of their way to assist me in any way possible.
Location
9.0
The location was perfect, right on the Quayside, close to the city center and great dining options.
Dining
7.0
The dining experience was good, although some cooked options were not as warm as desired.
Facilities
9.0
The facilities at the hotel were top-notch, making my stay even more comfortable and enjoyable.
Frank
United States,
June
2023
8.4/10
The hotel offers spacious and comfortable rooms at great value for money, although other hotels may offer better options. The staff is exceptionally friendly and attentive, going above and beyond to ensure a memorable stay. However, some dining options may be slightly overpriced and cleanliness can be improved in certain areas.
Rooms
8.0
The room was quite large and very comfortable, tidy with amazing views, and great value for money.
Service
9.0
The staff were super friendly and went above and beyond to accommodate special requests, making our stay truly memorable.
Location
10.0
The hotel's location is ideal, right next to the Millennium Bridge on the river in Newcastle, offering fabulous views of the Tyne.
Dining
7.0
The dining experience was very nice with a good choice of options, although some items seemed slightly overpriced.
Facilities
8.0
The hotel provides a variety of facilities, ensuring a comfortable stay for guests.
Friendly staff
Slightly overpriced dining
Bert
United Kingdom,
May
2023
8.6/10
The hotel provided just what we needed for a couple's night out. The rooms were comfy and spacious, but quite dark due to dim lighting despite reporting the issue to reception multiple times. The service was amazing, with very polite and professional staff, though they missed placing a drinks list at the table. The location was excellent, overlooking the river tyne and Gateshead Millennium bridge, and ready to assist with any query for a night out in town. The dining experience was fabulous with incredibly helpful and friendly staff, though changing the breakfast day was not manageable. The hotel facilities were exceptional.
Rooms
7.0
The rooms were comfy and spacious, but poorly lit despite reporting the issue to reception.
Service
9.0
The service was amazing, with very polite and professional staff.
Location
9.0
The location was excellent, overlooking the river tyne and Gateshead Millennium bridge, and ready to assist with any query for a night out in town.
Dining
8.0
The dining experience was fabulous with incredibly helpful and friendly staff, although changing the breakfast day was not possible.
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